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Our Return Policy

 

Return Policy

If you have an item(s) to return please go to CONTACT page and enter the following information in the comments box and submit: 

  • Original Order Number
  • Item(s)to be returned (include brand, style, size & color)
  • Reason for return
  • Whether it is to be an exchange or return
  • If it is an exchange please indicate replacement item desired (include brand, style, size & color)
  • We will email you a Return Authorization (RA) # and Mailing Address to return garments.

TO RECEIVE CREDIT FOR RETURNED GARMENTS, RA # MUST BE PRINTED ON OUTSIDE OF SHIPPING PACKAGE

All returns, other than for damaged goods or incorrect order shipments, are subject to a 15% restocking fee. Customer is responsible for shipping costs on returns. Postage Due returns will not be accepted. A 15% restocking fee will be charged for any refused shipments, and shipping fees will not be credited. Embroidered sales are final and cannot be returned.

NOTE: EXCHANGES ARE NOT SUBJECT TO RESTOCKING FEE.

Items must be returned within 30 days of receipt. Merchandise must be returned in its original packaging and original unused condition. Original manufacturer tags must be attached to all returned items. Laundered items will not be accepted for return. Any item subject to warranty repair or replacement from manufacturer must be sent directly to manufacturer. Do not return these items to ScrubScrub.com. Please contact us if you need address or phone number of manufacturer.

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